West Press Guarantee (Terms & Conditions)

ATTENTION: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.

Copyright Policy
We respect the intellectual property of others, and we ask our customers to do the same.

When ordering from us, you are representing that you have full rights to use the copy, design, and images in your piece without infringing the intellectual property rights of third parties. You also recognize that subject matter does not have to bear a copyright notice in order to be protected by copyright law, so absence of such notice does not necessarily assure a right to reproduce. You further warrant that no copyright notice has been removed from any material used in preparing your content for reproduction.

You agree to indemnify and hold West Press and our subsidiaries, affiliates, officers, agents, business partners or employees harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, or transmit through our site..

100% Satisfaction Gurantee Terms and Conditions
If you aren't fully satisfied with your printed piece or if we introduce any errors, we will either reprint it or provide a refund, with the following terms and conditions:

• This guarantee does not cover customer-submitted errors such as incorrect copy, typographic errors or poor photography, including image quality or resolution or changes in customer status.

• Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by UPS or FedEx.

• We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.

• Maximum refund per order or customer is $1000. The only remedy for problems with orders over $1000 is reprinting of the order to correct product defects.

• This guarantee is limited to reprint of the original order using original artwork quantity or refund of the purchase price of the order. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.

• This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. West Press is not liable for U.S. Postal Service errors, including loss or delay.

• We are not responsible or accountable for any worked, designed, printed or mail pieces printed or designed outside of West Press. Only mail pieces produce in our plant are guaranteed for USPS requirement. Also West Press is not responsible for any work/artwork, disk, or CD's left or abandon by client. West Press will safe guard all files, security, or information to the best of our knowlege.

Cancellation and Correction Fee Policies
You may cancel your order anytime prior to approving your proof. You will only be charged design/typesetting fees. If you find problems with your proof, you can either send us a corrected file for a $35 fee, or have us make corrections at $60 Per/hour. There is no charge for corrections made as a result of any errors we introduced in preparing your proof.

Submitted Content
You agree to not use our site to send, upload, post or otherwise transmit any content that violates any applicable federal or state laws. We do not control the content posted by customers and we do not guarantee the accuracy, integrity or quality of the content.

You acknowledge that we shall have the right to refuse to print any content that violates this agreement or may otherwise be obscene or objectionable. You further acknowledge that we may disclose content if required to do so by law or in the good faith belief that disclosure is necessary to comply with legal actions or claims, or to protect the rights, property, or personal safety of our business, our customers and the public.

When you, or someone on your behalf, orders a print item under your account, you grant us the license to access and store the digital files for use in processing print orders. You agree that we have no responsibility or liability for the deletion or failure to store any content transmitted to our site. We may also from time to time include customers' printed pieces as samples of our products on our website or in our sample packet. You agree to grant us permission to display or mail samples of your piece(s) unless you specifically request that we do not include them in our samples.

Privacy Policy and Credit Card Information
No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary, or to provide news, special offers or invitations to participate in customer surveys or testimonials.

Credit card information is only used to bill you for products and services ordered. Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

Please also see our Website Terms of Use for additional policies.