They think our services, customer service, and quality are great. So we asked a couple of them to explain why they’re so happy us.
I just want to send a BIG ‘Thank You’ to all of you. Everyone I dealt with was so wonderful to me and so helpful! This was the first time doing my newsletter and needed lots of directing and had many changes. —Roberta
I would like to compliment you on your follow-up and communication with your clients. I love it that you email to let me know you received my [files]. That is something that the average person does not do and I do appreciate it. —Rhonda
I appreciate you keeping me informed. Unlike most others, your customer service is something to talk about. It feels nice not to be taken for granted. —Boz
As always, the customer service at West Press is outstanding. —Laura
We’ve worked together for 5 years now. Shame on me for not telling you sooner how much we appreciate your professionalism and good nature. You’re the best and we do notice. —Cathi
I have been very impressed with West Press’ follow-up. I look forward to a long working relationship. —Loren
You’re amazing! I have to tell you that so far it’s been a pleasure working with you. Thank you so much for being so fast and efficient. —Courtney
Thanks so much, you guys are always the best. I tried somewhere else for my [printing & mailing] and SORELY regret it…so I am not ‘crawling back’ to you guys—I am ‘running’ back to you guys!!! You always take care of us. —Juliann
When we asked our customers if they would comment on their experience with West Press, here’s what they said:
The service you provide has always been first class
Always in contact, very efficient
Customer service, Dedication of Staff, Ability to meet deadlines
Knowledgeable even if the client isn’t—Goes out of the way to help the client
Reliable—Knowledgeable—Friendly
Great Service and Cooperation
Prompt, Thorough, Quality Product, “Can do” attitude
Outstanding Customer Service
Professional Follow Through, Fair Pricing
End Result Beyond Expectation
Very Easy to Work With
Great Service and a Wide Variety of Products
Consistently Accurate & Timely Delivery
Helpful and Pleasant People to Deal With
Always does an excellent job with our materials & keeps things organized
The rapid turn-around from design to shipping
Good Communication, In-house Mailing Services, Quality of Work
State-of-the-art Equipment, Facilities & Production
Friendly, Reliable Service
You provide free training opportunities & are willing to explain any changes that need to be made prior to printing
Work is completed in a timely manner (even when it’s a rush order)
Quick return of calls & emails—Thorough understanding of needs
THE STAFF & QUALITY OF WORK IS FIRST CLASS!!!!!
