West Press Guarantee Statement

100% Satisfaction Gurantee Terms and Conditions

If you aren’t fully satisfied with your printed piece or if we introduce any errors, we will either reprint it or provide a refund, with the following terms and conditions:

• This guarantee does not cover customer-submitted errors such as incorrect copy, typographic errors or poor photography, including image quality or resolution or changes in customer status.
• Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost by UPS or FedEx.
• We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.
• Maximum refund per order or customer is $1000. The only remedy for problems with orders over $1000 is reprinting of the order to correct product defects.
• This guarantee is limited to reprint of the original order using original artwork or refund of the purchase price of the order. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
• This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims. West Press is not liable for U.S. Postal Service errors, including loss or delay.
• We are not responsible or accountable for any work, design, print or mail piece printed or designed outside of West Press. Only mail pieces produced in our plant are guaranteed. Also West Press is not responsible for any work, art, electronic medium containing digital files and or assets, left or abandoned by a client. West Press will safeguard all files, security, or personally identifiable information to the best of our ability and knowlege.

Cancellation and Correction Fee Policies

You may cancel your order anytime prior to approving your proof. You will only be charged design/typesetting fees. If you find problems with your proof, you can either send us a corrected file for a $45 fee, or have us make corrections at $75 Per/hour. There is no charge for corrections made as a result of any errors we introduced in preparing your proof.

Submitted Content

You agree to not use our site to send, upload, post or otherwise transmit any content that violates any applicable federal or state laws. We do not control the content posted by customers and we do not guarantee the accuracy, integrity or quality of the content.

You acknowledge that we shall have the right to refuse to print any content that violates this agreement or may otherwise be obscene or objectionable. You further acknowledge that we may disclose content if required to do so by law or in the good faith belief that disclosure is necessary to comply with legal actions or claims, or to protect the rights, property, or personal safety of our business, our customers and the public.

When you, or someone on your behalf, orders a print item under your account, you grant us the license to access and store the digital files for use in processing print orders. You agree that we have no responsibility or liability for the deletion or failure to store any content transmitted to our site. We may also from time to time include customers’ printed pieces as samples of our products on our website or in our sample packet. You agree to grant us permission to display or mail samples of your piece(s) unless you specifically request that we do not include them in our samples.

Contact Information

In the event of questions about our guarantee, contact us at:

support@westpress.com

Guarantee Officer
West Press
1663 W. Grant Rd.
Tucson, AZ 85745
USA

Effective Date

This Guarantee Statement is effective as of January 30, 2009.

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